Shipments and returns

 Deliveries will be realized by GLS company.

Order processing time is between 1-5 working days. First-come, first-served rule.

 Delivery time from the moment the order is ready for shipment: 2-5 working days. In case of down payment to the account, delivery time will be counted from receipt of amount due on bank account of our company.  

 The cost of delivery to Poland 15 zł 

 We send aquatic plants without soil and pots, marked with the root system appropriately protected from drying.   Aquatic plants become rooted well throughout their entire vegetation period.

Complaints and returns

 Please check the shipment before acceptance.  In case of damaged shipment, please refuse its acceptance or accept after drawing up a protocol of the damage with representative of the company delivering the shipment.

 If you received damaged products or with defects (the product is of no use) we accept complaint and ask for return of purchased products.

 

 Before returning the product, please contact the store customer support. Return shipments that are not previously confirmed will not be accepted.

 Complaints of plants will be accepted within 24 hours of receipt the shipment by the client (it is a plant material and improperly stored quickly loses its original characteristics).

 Defective product should not have any signs of use.

  We will send at our own expense defective products whose complaint is accepted.

  Authorization to withdraw from the contract

  According to the Act of 30 May 2014 “ On Consumer Rights”, the client is a natural person who purchases goods for purposes not related with professional or trade activity, has the right to withdraw from the distance contract, without giving any reason by submitting a statement in writing within 14 days from the date of shipment acceptance and sending to registered office of Rośliny wodne pl companyspecified in these regulations.

 14-day term is from the date on which delivery of goods took place.

 The right to withdraw from the contract by the consumer is not applicable in case of live goods (plants) which due to their nature are subject to rapid deterioration.

 In case of withdrawal from the distance contract, the contract shall be deemed null and void. Services provided by both parties are subject to return in unchanged condition. Rośliny wodne pl will return the entire amount paid by the client on bank account number indicated by the client within 14 days, and the client is required to promptly return the purchased goods to the following address:

Rośliny wodne pl Robert Żukowski ul.Polowa 6 15-612 Białystok

  Goods returned by the client should be packed in an appropriate way in order to ensure no damage during the transport of the shipment.

 The cost of packing and returning goods shall be borne by the client.